Frequently Asked Questions

Q. Are there any identifying marks that show where watches were made?
A. An original watch must have the quality sertifecate and the warranty.

Q. Why do these watches are named Poljot and Vostok?
A. The trademarks of these watches are connected with the history of the Space exploration. The first Russian Cosmonaut U.Gagarin went to his first (and the first for the entire humankind ever) space flight with the Poljot watches, model Shturmanskie on his arm.

Q. Where can I get an English instruction?
A. An English description of your watches you can get from our site in the section Poljot Watches Description or Vostok Watches Description.

Q. How long has your company been in business?
A. We have been in business for 4 years.

Q. What countries do you ship the orders?
A. We ship the products worldwide.

Q. Where does my order ship from?
A. We ship your orders directly from Russia.

Q. Will you share my personal information with other companies?
A. We never share any personal information.

Q. Can I order an item that you do not have on your website?
A. Yes. Simply contact us at watches@rugift.com

Q. Do you have any guarantee on the product I order?
A. The period of warranty is valid for from 6 up to 24 months from the date of original purchase. Any defect that arises due to faulty materials, workmanship will be repaired by us free of charge during this period. The guarantee doesn't cover accidental damage and misuse.

Q. Is my order transaction and information secure?
A. You can make purchases from www.rugift.com with total confidence. We don't keep any information about your credit card.